Refund & Cancellation Policy

This is a subscription service with a free trial, so you can try everything before paying anything.

1. Try before you pay

Every new account includes a 14-day free trial with all features available. No payment details are needed to start, and nothing is charged during the trial. If the service is not right for you, simply do not subscribe — nothing is owed.

2. Cancelling

You can cancel at any time from your account. Cancelling stops the next renewal. Your website continues to work until the end of the period you have already paid for, and you keep access to your admin panel until then.

3. Refunds

Because the trial lets you evaluate the service fully before paying, subscription fees are generally non-refundable once a period has begun. We will, however, refund you in these cases:

• Duplicate payment — if you were charged twice for the same period, the extra charge is refunded in full.
• Charged after cancelling — if a renewal was taken after you cancelled, it is refunded in full.
• Service not delivered — if your website could not be provided at all because of a fault on our side, we refund the period affected.
• Within 7 days of a first payment — if you tell us within 7 days of your very first subscription payment that the service is not suitable, we will refund that payment.

Refunds are not given for a change of mind partway through a period, for downtime caused by your domain registrar or nameserver settings, or where an account was suspended for breaking the terms of service.

4. How to ask for a refund

Email us from the address on your account, telling us the payment date and the reason. We answer refund requests within 3 working days.

5. How refunds are paid

Approved refunds go back to the original payment method through PhonePe. Once we send the refund it usually reaches your account within 5 to 7 working days, depending on your bank. We do not charge a fee for processing a refund.

6. Failed payments

If money leaves your account but the payment is not recorded, tell us with the transaction reference. Such payments are normally reversed automatically by the bank within a few working days; if not, we will trace it with the payment gateway and make sure you are not out of pocket.